2015 AAHA Conference Proceedings

161 Resources on 2015 AAHA Conference Proceedings

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Communication Tools and Techniques for Client Service Excellence

Client communication is incredibly important to the success of a veterinary practice. But what kinds of communication are most important? And what characteristics determine communications’ success? This session consists of information that can help participants create and actually implement effective communications strategies in their unique, individual practices. Disciplined decisions are increasingly important in a market that is increasingly crowded with communications systems and...

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Love Bites: Illuminating the Mystery of Feline Aggression

Most cat behavior issues—aggression, antisocial behavior, potty problems— can be prevented with early socialization and training. A few techniques applied early on can change the course of a kitten’s life. Speaker Bio:Dr. Radosta graduated from University of Florida in 2000 and completed an internship at Coral Springs Animal Hospital in 2001. She completed a Behavioral Medicine Residency and became board certified in 2006. She was the recipient of multiple research awards...

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Magic Pills: How Psychotropic Medications Work and How to Use Them

Before making medication choices, the practitioner should know how the most commonly used medications have their effect on behavioral disorders in small animals. Attendees will learn the effects in the brain of the major medication classes used in behavioral medicine as well as how to make medication choices based on the clinical signs of the patient and the neurotransmitters most likely involved in the primary disease process. This information is presented in a practical way utilizing case...

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Separation Related Disorders in Dogs: A Practical Approach for Treatment in Primary Care

The cornerstones of to caring for dogs who are anxious when separated from you is to train independence and calm behavior. But how can you do that efficiently? Here’s a novel step-by-step approach that any client can perform and start seeing results immediately. Speaker Bio:Dr. Radosta graduated from University of Florida in 2000 and completed an internship at Coral Springs Animal Hospital in 2001. She completed a Behavioral Medicine Residency and became board certified...

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What's all the Talk About? Does Gonadectomy Increase Behavior Problems?

In recent years, evidence has surfaced that dogs may be more likely to develop behavior disorders when spayed or neutered at a young age. This session will offer an overview of the research and pros and cons of this controversial issue. Speaker Bio:Dr. Radosta graduated from University of Florida in 2000 and completed an internship at Coral Springs Animal Hospital in 2001. She completed a Behavioral Medicine Residency and became board certified in 2006. She was the...

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Preventive Healthcare Protocols to Grow Your Practice

Key learning objectives include:• Promoting preventive care and improvements in standards of care • Facilitating preventive care visits and generate consistent revenue throughout the year • Implementing and customizing preventive care plans to fit client needs; including, vaccines, diagnostics and routine exams  

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Achieving the Firm Foundation of Data Integrity

Client Retention is generally the most important driver of veterinary practice growth. Fortunately, it’s also generally the easiest to influence. Data integrity is CRITICALLY important to Client Retention so we’ll approach this data-related topic in a fun and fresh way. The session will cover interesting benchmarking anecdotes about the average quality level of various data points in the industry, but the primary focus will be on practical ways your staff can dramatically improve the...

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What is Breed-Specific Wellness and How Can it Increase Client Lifetime Value? Part 1

Learning how to implement wellness programs and customize medical recommendations according to a pet’s breed, age and risk factors greatly improves quality of care. Health care plan packages bundle services, including those recommended because of a pet’s breed, and allow clients to pay them off over time. This improves compliance with wellness and preventative care recommendations compared with offering services a la carte. It also creates bonded, long-term clients. The average client visits...

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What is Breed-Specific Wellness and How Can it Increase Client Lifetime Value? Part 2

Learning how to implement wellness programs and customize medical recommendations according to a pet’s breed, age and risk factors greatly improves quality of care. Health care plan packages bundle Learning how to implement wellness programs and customize medical recommendations according to a pet’s breed, age and risk factors greatly improves quality of care. Health care plan packages bundle services, including those recommended because of a pet’s breed, and allow clients to pay them off...

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Are Your Financial Systems as Good as You Think They Are?

Most practices think they have good quality accounting and inventory systems that protect the assets of the practice. Unfortunately many practices find this isn’t true when they discover someone has been stealing them blind for years. This session will use a series of checklists and exercises to help practices evaluate their own systems, identify where improvement is needed and use the information to protect the practice from fraud and embezzlement. Download the PDF of Are Your...

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