2017 Practice Management Proceedings

73 Resources on 2017 Practice Management Proceedings

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Developing Moment By Moment Resilience Using the Principles of Improvision

NAVC Conference Proceedings 2017: Small Animal & Exotics DEVELOPING MOMENT BY MOMENT RESILIENCE USING THE PRINCIPLES OF IMPROVISION Jeff Thoren, DVM, PCC, BCCGifted Leaders, LLCChandler, AZ How can the principles of improv, help you become more adaptable and resilient? According to author Robert Poynton, “Improvisation is what life does. Nothing living, from a bacterium to a blue whale, has a script for their life. Somehow or other, every living being copes with untold complexity...

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Profit Meltdown? On Track for A 16% ROI

NAVC Conference Proceedings 2017: Small Animal & Exotics PROFIT MELTDOWN? ON TRACK FOR A 16% ROI Denise L. Tumblin, CPAWutchiett Tumblin and AssociatesColumbus, OH As a practice owner, you’re well-versed in the risks and rewards of owning a business. You may even have days when it feels like the risks and hassles outweigh the rewards by a large margin. Owners of Well-Managed Practices tell us their biggest challenges are maintaining efficiency, productivity and profitability. If you’...

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Mine Your Data: Medical and Financial Payoffs Waiting To Happen

NAVC Conference Proceedings 2017: Small Animal & Exotics MINE YOUR DATA: MEDICAL AND FINANCIAL PAYOFFS WAITING TO HAPPEN Denise L. Tumblin, CPAWutchiett Tumblin and AssociatesColumbus, OH Productivity and efficiency often top the list of practice owners’ concerns, and all eyes are fixed on revenue growth. We asked the Benchmarks Well-Managed Practice® participants to name one change that would have the most significant positive impact on their practice. The top responses were:...

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Getting Your Life Unstuck

NAVC Conference Proceedings 2017: Small Animal & Exotics GETTING YOUR LIFE UNSTUCK Deborah A. Stone, MBA, PhD, CVPMStoneVPMAustin, TX STUCK: WHAT DOES IT MEAN? Everyone gets stuck at some point in their life. Being stuck is also referred to as being in a rut, frozen, trapped, or getting the same unwanted results over and over. One key indicator of being stuck is the level of one’s happiness. The science of happiness has been studied for more than twenty years and researchers...

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Thinking Outside the Box: Empowerment Through Non-traditional Services

NAVC Conference Proceedings 2017: Small Animal & Exotics THINKING OUTSIDE THE BOX: EMPOWERMENT THROUGH NON-TRADITIONAL SERVICES Rebecca Rose, CVTCATALYST Veterinary Practice ConsultantsLittleton, CO Peter G. Fisher, DVM, DABVP (ECM)Pet Care Veterinary HospitalVirginia Beach, VA You may sense the veterinary community is embracing and making advancements in medicine, client experience, and services. In the recent past we have embraced the offering of alternative medicine, companion...

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Empowering Others To Take the Lead

NAVC Conference Proceedings 2017: Small Animal & Exotics EMPOWERING OTHERS TO TAKE THE LEAD Rebecca Rose, LVTCATALYST Veterinary Practice ConsultantsLittleton, CO Deborah Stone, MBA, PhD, CVPMStoneVPMAustin, TX In the veterinary profession, leaders take on many important roles and responsibilities. Often, the assumption is that the leader is the owner, practice manager, or someone in a position of power. Although key decision-makers and practice leaders hold those positions of power,...

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Empowering Your Veterinary Staff To Step Outside the Box

NAVC Conference Proceedings 2017: Small Animal & Exotics EMPOWERING YOUR VETERINARY STAFF TO STEP OUTSIDE THE BOX Rebecca Rose, CVTCATALYST Veterinary Practice ConsultantsLittleton, CO You are an engaged, motivated, educated veterinary team member, offering valuable services to well-bonded clients. Now, it is time to think of ways to improve the valuable services and offer an even better client experience! Without boundaries, of any kind, what can you offer your clients? I mean it,...

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Improvising With the Angry Client: When & Where and What & How

NAVC Conference Proceedings 2017: Small Animal & Exotics IMPROVISING WITH THE ANGRY CLIENT: WHEN & WHERE AND WHAT & HOW Andrew Roark, DVMTall Oak Enterprises, LLCGreenville, SC This extremely fun interactive seminar is split into two segments: the When and Where and What and How of Improving with the Angry Client. The sessions are an exploration of the Davidow model of organizational response. This is a program that guides us through heated client interactions. Learn the six...

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Conflict Management Lessons From Comedy

NAVC Conference Proceedings 2017: Small Animal & Exotics CONFLICT MANAGEMENT LESSONS FROM COMEDY Andrew Roark, DVMTall Oak Enterprises, LLCGreenville, SC Conflict is never funny, but it could be a lot easier than we make it. This fun and funny lecture is all about the lessons improv comedy teaches in conflict resolution. What is improv? Improv is improvisational comedy. Merriam-Webster tells us that improvising is: to speak or perform without preparation; or to make or create (...

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Epic Fails in Team Harmony: Habits You Need To Kick

NAVC Conference Proceedings 2017: Small Animal & Exotics EPIC FAILS IN TEAM HARMONY: HABITS YOU NEED TO KICK Andrew Roark, DVMTasha McNerney, BS, CVT, CVPPTall Oak Enterprises, LLCGreenville, SC It is not just your employees who suffer when there is a lack of harmony on your team, everyone suffers, including the patients. Join the dynamic duo of Tasha McNerney, CVT and Dr Andy Roark as they make short work out of the four major crimes affecting your team and your peace of mind! Learn...

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