Veterinary Practice Issues

134 Resources on Veterinary Practice Issues

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Easy Legal Measures to Use When Terminating Employees

Please note:If you were an attendee at this NAVC Conference and received a general CE certificate, please be sure to check with your state licensing bureau regarding your eligibility to receive online credit for an individual session.Employment terminations can be difficult for small business employers because of potential lawsuits that can be filed against them. In this session, learn relatively simple steps that every employer can take to minimize the potential for lawsuits or retaliation,...

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Legal Considerations When Handling Employee Complaints

Please note:If you were an attendee at this NAVC Conference and received a general CE certificate, please be sure to check with your state licensing bureau regarding your eligibility to receive online credit for an individual session.Employee complaints in the workplace can lead to loss of income, reputation, and business. This informative session provides tips for handling complains and minimizing legal repercussions.Supported and produced by educational grants from Vetstreet in conjunction...

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Multi-Generational Training

TWENTY YEARS AGO, TYPICAL AUDIENCES for management training programs were forty-somethings with a few youngsters intermingled as part of a management fast-track program. Not so any more. Indeed, if you’ve been charged with training your staff, be it on customer service skills or the latest industry innovation, you’ve probably faced multiple generations’ learning styles. And you’re not alone. In fact, this is the first time in history that the United States workforce has been so...

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How do we effectively market new services?

The following is excerpted from 101 Veterinary Marketing Questions Answered, by Robin Brogdon, MA. More information on this product can be viewed here.Before you launch a new service, be sure you have done your research and verified that it is a service your current and prospective clientele wants. It must meet a need that is not being served or is being underserved, and it should have the potential to generate profit for your practice. Then conduct training on this...

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How do we get staff to consistently indicate the referral source to properly monitor marketing results?

The following is excerpted from  101 Veterinary Marketing Questions Answered,  by Robin Brogdon, MA.  More information on this product can be viewed  here.Make sure you have a referral question on your new-client form, whether it’s online or in print, and train your front-office staff on how to ensure that clients fill in the field. You should be able to create a field in your practice management software system that asks for referral information for every...

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Hiring staff based on nothing more than a résumé and first impression can be challenging. How do I ensure a good hire?

The following is excerpted from  101 Veterinary Human Resources Questions Answered, by  Katherine Dobbs, RVT, CVPM, PHR.  More information on this product can be viewed  here.The best way to make a good hire is not to rely on just a résumé and first impression; many other pieces will help you make the right decision. Always start by determining exactly what position needs to be filled. In other words, do not hire an assistant when the practice...

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What does sexual harassment in the workplace cover—employees goofing off and hugging each other or making sexual references or performing inappropriate actions?

The following is excerpted from  101 Veterinary Human Resources Questions Answered, by  Katherine Dobbs, RVT, CVPM, PHR.  More information on this product can be viewed  here.Sexual harassment in the workplace is illegal and is defined by the U.S. Equal Employment Opportunity Commission: “It is unlawful to harass a person (an applicant or employee) because of that person’s gender. Harassment can include unwelcome sexual advances, requests for sexual favors, and...

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How do I track client compliance?

The following is excerpted  from  101 Veterinary Practice Management Questions Answered, by  Amanda L. Donnelly, DVM, MBA.  More information on this product can be viewed  here.One of the best ways to track compliance is to utilize your veterinary management software. Many practices don’t take advantage of the options that are available to generate reports on client compliance. Your practice management software may be able to create a list of declined services,...

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What is the best way to break up employee cliques in the practice?

The following is excerpted  from  101 Veterinary Practice Management Questions Answered, by  Amanda L. Donnelly, DVM, MBA.  More information on this product can be viewed  here.It can be difficult to break up cliques in the practice, so it is advisable to take steps to prevent these groups from forming in the first place. Strive to anchor your team to the mission, vision, and core values of the practice. When everyone is focused on what is best for the hospital,...

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How can we deter zealous sales reps?

The following is excerpted from  101 Veterinary Inventory Questions Answered, by  James E. Guenther, DVM, MBA, MHA, CVPM.  More information on this product can be viewed  here.It’s tempting to think you can always just say no to zealous sales reps and not meet with them, but that might mean losing out on opportunities to save money on products your practice needs. Instead, consider setting specific days and hours when someone will speak with sales reps. It can...

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