Practice Management

Conflict – Not in Our Practice!

Mary Ann Vande Linde, DVM
Vande Linde & Associates
Brunswick, GA

PROCEEDINGS: NAVC Conference 2015

chapter-355 Great! Our team is communicating. The flow is moving smoothly. Then ......CONFLICT! WHAT ARE THE SOURCES OF CONFLICT? Emotions Anger, fear, defensiveness, resentment, etc. People are human Differences are inevitable Antagonist feelings develop Deal with emotions first Values Nothing tangible or concrete involved Rarely any solution Needs Substantive issues vary by individual Disagreement over policies/procedures Differing conceptions of...