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¿Por qué unos “fanscinan” y otros fracasan? Consigue que tu marca cree emociones

Creatividad, experiencia, innovación, diferenciación, provocación. Estos los conceptos que juegan en la actualidad un papel determinante en toda campaña de marketing aplicable a las clínicas veterinarias. Tu clínica es una marca para el cliente y solo las marcas que sean capaces de adaptarse a las nuevas demandas podrán sobrevivir en el futuro.Este curso fue registrado en SEVC 2016.

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Facilitate Learning & Positive Change: 3 Essential Skills

The concept of leadership as we know it is dramatically changing. To be an effective leader means that you need to focus on the world as it is today and will be in the future, not on how it was in the past. Your success will depend on your ability to re-define leadership itself, as well as the role of the designated leader, in today’s rapidly changing workplace with its emerging post-baby boomer workforce. Coaching skills are increasingly recognized as an essential competency to facilitate...

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Creative Problem Solving: The Spiral Thinking Approach

Every organization faces challenges, obstacles and new opportunities. Often, these problems and also exciting opportunities can seem overwhelming or too difficult to tackle. This session will introduce a new, inclusive, creative problem-solving technique that enables inventive solutions to rise to the forefront quickly and easily. Spiral Thinking is a new method and process that helps organizations to craft solutions, envision new horizons and develop an executable plan. Learn to discover...

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Payroll and Practice Profitability: Metrics to Make it Work in Your Practice

Every compensation decision you make, from how you pay your doctors to the frequency and size of raises for the rest of your staff, has a lasting impact on practice profitability. There are any number of industry metrics for payroll, but which ones really apply to your hospital? Because payroll is the largest expense in any veterinary practice, it is critical to use the right KPI’s for your unique situation. In this session, we will identify the most meaningful metrics and show you how to...

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The Basic Coaching Process: A Roadmap For Effective Coaching Conversations

Veterinary practice leaders and managers must shift away from the notion of “take control and attract followers” to one of “give control and create leaders” if they want to build an engaging and productive practice culture. In this session you will learn a three-part framework for coaching conversations consisting of Awareness, Choice, and Action to use when coaching others for performance and development. Using this basic road-map will equip you to assist others in clarifying their goals,...

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The Images of Veterinary Medicine: How One Picture Can Express 1000 Words

This completely pictorial presentation will leave the audience with a a huge dose of take-home messages showing that "a picture is indeed worth 1000 words. The seminar content will cover multiple areas of medicine in the dog and cat and will be delivered with a tempo that will facilitate your attention span. So sit back and enjoy the show!Please note:If you were an attendee at this NAVC Conference and received a general CE certificate, please be sure to check with your state licensing bureau...

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Challenging Conversations Around Employee Performance

Help employees take ownership of their current and future performance. As a leader, engaging in conversations about employee performance shouldn’t be something to fear, though it can often feel that way. Learning to provide clear, consistent feedback in a way that helps team members shift their behavior can be the difference between improvement and stagnation for your practice. This workshop will help any leader manage challenging performance conversations in a way that leaves staff members...

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Using Modern Media to Increase Compliance

Please note:If you were an attendee at this NAVC Conference and received a general CE certificate, please be sure to check with your state licensing bureau regarding your eligibility to receive online credit for an individual session.While clients remember very little of what they are told in an exam room, modern technology enables practices to provide clients with instant access to the information they want and need. This session explores how to take advantage of modern communication...

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5 Tips, 3 Tricks and 1 Useless Comment to Improve Your Bottom Line

Please note:If you were an attendee at this NAVC Conference and received a general CE certificate, please be sure to check with your state licensing bureau regarding your eligibility to receive online credit for an individual session.As small businesses, veterinary practices often suffer from an imbalance between ideas, implementation, and management. This practice management session explores simple strategies that can help boost profits.Supported and produced by educational grants from...

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Appointment Book Tips

Please note:If you were an attendee at this NAVC Conference and received a general CE certificate, please be sure to check with your state licensing bureau regarding your eligibility to receive online credit for an individual session.Scheduling appointments may seem very basic, but scheduling appointments “strategically” to optimize your practice’s capabilities may require some work. This interactive session offers tips for improving efficiency and productivity through effective appointment...

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