Search Results

1195 Resources found.

Sort By:

Narrow By:

Changing Focus: Client Communication

Read More

Client Communication for Veterinary Technicians

Proceedings of the NAVC Conference Communication is essential to the success of the veterinary hospital. Team members must be able to communicate clearly with each other, as well as educate clients with clear and concise information. Team members must communicate clearly regarding treatment plans, ensuring that patient care is a priority. These treatment plans must then be communicated clearly to clients, making sure they understand the importance of the recommended care. Excellent...

Read More

Client Communications That Enhance Client Understanding and Patient Care

chapter-311 One of the findings cited in the 2011 Bayer Veterinary Care Usage Study done by Brakke Consulting was that the veterinary profession needs to do a better job communicating the value of services to pet owners. Clients don’t always know what services are available for their pets or why their pet may need a particular service. The Bayer Veterinary Care Usage Study identified multiple reasons why client visits are down, one of which is that pet owners don’t understand the...

Read More

Communication Tips to Boost Your Client Satisfaction

Please note:If you were an attendee at this NAVC Conference and received a general CE certificate, please be sure to check with your state licensing bureau regarding your eligibility to receive online credit for an individual session.Effective client communication depends on more than just what you say. Body language, inflection, and other factors affect how your recommendations are perceived and how likely your clients are to comply. This session discusses tips for recognizing and improving...

Read More

Nonverbal Communication in Veterinary Client Relationships

Proceedings Of The NAVC Conference Volume 29 The material presented in this seminar and proceedings is Copyright © 2004, 2007, 2008, 2011 by Institute for Healthcare Communication. The contents are contained in the module workbook. All rights reserved. This information may not be reproduced, in whole or in part, including illustrations, in any form (beyond that copying permitted by Sections 107 and 108 of the United States Copyright law and except by reviewers for the public press)...

Read More

Client Communications that Enhance Patient Care

Pet owners may not accept service recommendations because they don’t understand the benefits of care or may not fully trust the healthcare team. With more effective communication, veterinarians and their staff can help clients focus on patient advocacy to make decisions that are right for their pet and their family. Research in human medicine has shown that communication is a core clinical skill and better communication by physicians leads to better patient outcomes. Similar research is being...

Read More

Communicating to a New Generation of Clients

The latest enhancements in technology are forever changing the way we communicate. Although it has become easier and more efficient for us to communicate, there is still a mindset that is withholding the willingness to adapt to all of the advances in communication. There are several reasons for the hesitation to jump on board with new technology. For instance, there is the cost factor and return-on-my-investment factor. At times we are unsure if using new methods of technology make client...

Read More

Food Trials and Tribulations: Client Communication Essentials

In a recent survey of veterinarians in my area, discussing food trials with clients ranked somewhere between having a root canal and getting a poke in the eye with a sharp stick. Why is this? Because, in spite of constant flogging by dermatologists about the importance of performing a food trial on every patient with pruritus, pyoderma, or otitis, in real world practice, food trials are frustrating, difficult, and frequently met with substantial resistance by otherwise perfectly rational pet...

Read More

Communication 101: Establishing Common Ground with Your Clients

Relationship-centered communication is an approach that recognizes that clients and veterinarians each bring important knowledge and perspective to every veterinarian-client-patient interaction. Through two-way communication, a relationship-centered approach allows us to develop an understanding of our client’s perspective, which forms the basis for working with a client on finding common ground. By establishing common ground, both the veterinarian and client become involved and invested in...

Read More

Communication 103: Handling a Client’s Objection to Your Veterinary Healthcare Recommendation

A client’s objection to a veterinary healthcare recommendation can be a difficult moment for a veterinarian. Given that a successful veterinarian-client interaction is at the crux of providing excellent patient care, it is important that veterinarians are equipped with the skills needed to handle client objections in a way that does not start from a position of defense. Research suggests when clients have a pre-established viewpoint regarding an issue that is not aligned with their...

Read More