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Communication 104: Effective Online Communication

In this 1-hour course, learn how you can leverage your website, social media, and other digital platforms to effectively communicate with your customers.Learning Objectives:How veterinary offices should communicate online with their customersDeveloping a web communications and social media policyHow to show empathy onlineWhen and how to use your website, social media, live chat, or other platformIdentifying staff members who have the skills and demeanor to communicate digitallyIdentifying the...

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Silent Communication

What are the core values of your organization? Core values are the beliefs and values your organization holds dear. Values represent the core priorities in the organization’s culture, including what drives members’ priorities and how they truly act in the organization. Examples are compassion, caring, responsible, family oriented, practice best medicine—these are words that you will want to work with your team to develop. Why do they come to work every day? What does your hospital represent...

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Elegant Communication

This program presents Metaprogram technology that allows participants to easily determine a client’s decision-making criteria, therefore making case acceptance/compliance an effortless experience. Learn about case presentation styles for Visual, Auditory, and Kinesthetic Clients and the 5 Steps of Enrollment. Speaker Bio: Laura Boone, MBA Principal and Owner CEO California Veterinary Franchise For more than three decades Laura has dedicated her career to coach doctors and teams. She has...

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Communication Tips

NAVC Conference Proceedings 2017 Veterinary Technician COMMUNICATION TIPS Bernadine Cruz, DVM DrCruzNPetsLaguna Niguel, CA What we say isn’t always what we mean. Attempting to interpret what someone is trying to communicate can hinge on realizing that the spoken word only contributes 7% to the message, the tone, rate of speech and intonation another 38% with body language adding the lion’s share at 55%. The science of reading the nuances of posture, gestures, facial expressions, personal...

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Communication Tips

NAVC Conference Proceedings 2017: Small Animal & Exotics COMMUNICATION TIPS Bernadine Cruz, DVMDrCruzNPetsLaguna Niguel, CA What we say isn’t always what we mean. Attempting to interpret what someone is trying to communicate can hinge on realizing that the spoken word only contributes 7% to the message, the tone, rate of speech and intonation another 38% with body language adding the lion’s share at 55%. The science of reading the nuances of posture, gestures, facial expressions,...

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Communicate to Connect

This course is the fourth in a series of five on nutritional training. This session explores effective communication skills, guiding you and your team on how to communicate effectively with clients and overcome some of the more challenging communication barriers you may encounter.This course is part of the VetFolio Commit to Care Certificate Program. This certificate course is dedicated to helping you elevate nutrition as a core competence in your practice and improve communication when...

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Communication Certificate Program

Welcome to the VetFolio Communication Certificate Program. When you have completed this four-course series, you will have obtained the information needed to:Communicate with clients more effectively by establishing common ground;Verbally demonstrate the value of a veterinary healthcare recommendation;Handle a client’s objection to your veterinary healthcare recommendation; andManage effective online communicationAfter completing each class in this course series, you will receive an individual...

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Because Communication Changes Everything

When conversations are effective, a culture of trust evolves, employee engagement increases, and customer loyalty is strengthened. This leads to further success for both the employee and the organization. We will explore a value-based mindset that is essential for every conversation, examine intentional listening, the essential component of effective conversations, and how engaging responses promote collaborative and respective relationships. The art of conversation is found within the nature...

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Saving Community Cats

COMMUNITY CATS Definitions of various cat populations defy universal acceptance, focusing variably on ownership status, lifestyle, and level of socialization. Cats may be defined as “free-roaming” if they are not confined to a yard or house, a definition based on confinement of the animal rather than ownership or socialization status. Strictly speaking, feral cats are defined as untamed and evasive, a definition based on socialization status. They are either born in the wild and lack...

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