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Using Modern Media to Increase Compliance

Please note:If you were an attendee at this NAVC Conference and received a general CE certificate, please be sure to check with your state licensing bureau regarding your eligibility to receive online credit for an individual session.While clients remember very little of what they are told in an exam room, modern technology enables practices to provide clients with instant access to the information they want and need. This session explores how to take advantage of modern communication...

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How do I track client compliance?

The following is excerpted  from  101 Veterinary Practice Management Questions Answered, by  Amanda L. Donnelly, DVM, MBA.  More information on this product can be viewed  here.One of the best ways to track compliance is to utilize your veterinary management software. Many practices don’t take advantage of the options that are available to generate reports on client compliance. Your practice management software may be able to create a list of declined services,...

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Using Modern Media to Increase Compliance

chapter-337 How many times have you driven home from your practice shaking your head or perhaps pulling out your hair wondering how you can increase your compliance rate? Have you been in a situation where you feel the need to repeat yourself, despite the fact that the client’s eyes are glazed over during an appointment, showing that they have mentally abandoned the conversation? It’s that feeling where you are “not quite” getting through to the client. Could this feeling...

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Boosting Exam Room Compliance Using Digital Tools

USING YOUTUBE TO ENHANCE EXAM ROOM COMMUNICATION YouTube is a form of blogging but through the use of video rather than typed out words. Like your average blog, YouTube allows you to create videos about any and every topic imaginable. Many YouTube users surf this leading search engine to research topics on pet care. Having a YouTube channel is not too far from reach—and the best part? You don’t even have to create your own videos! Although, I will tell you I would much rather see your own...

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Encouraging Compliance - Training for Veterinary Behaviors

The training of exotic animals has historically been associated with circuses and roadside acts that aimed strictly to amuse the paying customer. Training for enterta nment purposes often employed negative reinforcement for animal cooperation and did not take into account an animal’s natural history, behaviors, or if the animal would gain any benefit in health or welfare from such training. Zoos did not employee any training professionals or use structured training programs to aid in animal...

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Improving Compliance and Adherence for Flea and Tick Control Podcast

Learn the results of a 2016 U.S. study of pet owners who use Bravecto, but have also used other flea/tick medications. The study focuses on Satisfaction, Preference and Adherence (SPA) in dog owners that use flea/tick medications, and this four-part podcast series will also offer insights into client compliance and tips for engagement. For more information on each episode, please see the descriptions listed below the podcast player. Episode 1: Client Experiences with Bravecto® (...

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Client Communication That Enhances Patient Care and Pet Owner Compliance

Are you faced with increasing resistance from clients who ask “Does my pet really need this service”? With more effective communication, you can focus on patient advocacy and educating clients on what is best for their pets. Learn how to partner with your clients and walk away with specific communication skills to enhance compliance, perfect protocols and unify client messaging. Download the PDF of Client Communication That Enhances Patient Care and Pet Owner Compliance...

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The Problem of Compliance in Veterinary Behavioral Medicine

chapter-025 THE IMPORTANCE OF COMPLIANCE The concept of compliance in veterinary medicine involves the consistency and accuracy with which a client follows the regimen recommended by the veterinarian or other veterinary health care team member. Owner compliance or adherence to treatment recommendations can determine the success of veterinary treatment. The term “compliance” (or “observance”) suggests that a patient adapts to, submits to, or obeys the instructions of a doctor and...

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