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Cushing's: Communication & Compliance

Getting clients to engage in the diagnosis and treatment of hyperadrenocorticism can be challenging, and veterinarians need to be prepared to explain both the disease and its management. In this session, we will talk about making those conversations successful, so that clients understand enough about the disease to pursue the appropriate diagnostics and are then prepared to commit to treatment.Please note: If you were an attendee at this VMX 2018 Conference session and received a general...

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Compliance + Good Medicine = Good Business Podcast Series

Parasiticide compliance is often a daunting task for most hospitals. In these series of podcasts, Dr. Dan Markwalder, veterinary practitioner and partner in eleven veterinary hospitals, will discuss the the opportunities and step-by-step process that has proven successful in his hospitals. Finally, he will discuss common pitfalls to avoid and ensure a successful compliance program.  1. Episode 1: Parasiticide Compliance - Why It Should Matter in Your Hospital2.  Episode 2: How...

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How do I track client compliance?

The following is excerpted  from  101 Veterinary Practice Management Questions Answered, by  Amanda L. Donnelly, DVM, MBA.  More information on this product can be viewed  here.One of the best ways to track compliance is to utilize your veterinary management software. Many practices don’t take advantage of the options that are available to generate reports on client compliance. Your practice management software may be able to create a list of declined services,...

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Using Modern Media to Increase Compliance

Please note:If you were an attendee at this NAVC Conference and received a general CE certificate, please be sure to check with your state licensing bureau regarding your eligibility to receive online credit for an individual session.While clients remember very little of what they are told in an exam room, modern technology enables practices to provide clients with instant access to the information they want and need. This session explores how to take advantage of modern communication...

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Using Modern Media to Increase Compliance

chapter-337 How many times have you driven home from your practice shaking your head or perhaps pulling out your hair wondering how you can increase your compliance rate? Have you been in a situation where you feel the need to repeat yourself, despite the fact that the client’s eyes are glazed over during an appointment, showing that they have mentally abandoned the conversation? It’s that feeling where you are “not quite” getting through to the client. Could this feeling...

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Boosting Exam Room Compliance Using Digital Tools

USING YOUTUBE TO ENHANCE EXAM ROOM COMMUNICATION YouTube is a form of blogging but through the use of video rather than typed out words. Like your average blog, YouTube allows you to create videos about any and every topic imaginable. Many YouTube users surf this leading search engine to research topics on pet care. Having a YouTube channel is not too far from reach—and the best part? You don’t even have to create your own videos! Although, I will tell you I would much rather see your own...

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Encouraging Compliance - Training for Veterinary Behaviors

The training of exotic animals has historically been associated with circuses and roadside acts that aimed strictly to amuse the paying customer. Training for entertainment purposes often employed negative reinforcement for animal cooperation and did not take into account an animal’s natural history, behaviors, or if the animal would gain any benefit in health or welfare from such training. Zoos did not employee any training professionals or use structured training programs to aid in animal...

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Improving Compliance and Adherence for Flea and Tick Control Podcast

Learn the results of a 2016 U.S. study of pet owners who use Bravecto, but have also used other flea/tick medications. The study focuses on Satisfaction, Preference and Adherence (SPA) in dog owners that use flea/tick medications, and this four-part podcast series will also offer insights into client compliance and tips for engagement. For more information on each episode, please see the descriptions listed below the podcast player. Episode 1: Client Experiences with Bravecto® (...

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