Veterinary Practice Issues

Customer Service for Veterinary Technicians

Heather Prendergast, RVT, CVPM
Synergie Consulting, Las Cruces, NM

PROCEEDINGS: NAVC Conference 2015

Proceedings of the NAVC Conference Veterinary medicine is a client service industry. Clients can go anywhere to get service. In fact, clients do not know veterinary medicine—they did not attend veterinary school. But what they do know is customer service. If the customer service is poor in your practice, they will go somewhere else that provides not good, but great service. The medicine provided will be referred to as “poor” if the customer service was poor, or it will be referred to as “...